Company Policies

The following outlines the intended design services provided by Call Graphics Inc. Packages are laid out in accordance with the needs presented by the client and are to be agreed upon and followed. All clients must read and agree to the points laid out below. By entering into a business relationship with Call Graphics Inc. You (the Client) agree and consent to the following terms and conditions:

1.) TIMEFRAME AND DELIVERY

Call Graphics Inc. will provide the initial draft concepts to the Client within the time frame agreed upon in the initial consultation. Please note that if we are experiencing higher than usual demand, your design will be scheduled for the next available time slot and you will be notified at the earliest possible time. Call Graphics will post the initial designs in an email or to a web site for review by the Client. The Client will then be able to view his/her draft designs and also be able to provide feedback concerning the design.

Call Graphics Inc. will analyze the Client's feedback and revise the designs. The revised samples will be presented to the Client within the specified timeframe. Regular working days are Monday through Friday, 9am - 6pm, excluding USA holidays. Call Graphics Inc. will continue the revision process as per the terms of the specific contract, until Client is satisfied. Once the Client has approved the final design, Call Graphics Inc. will then proceed with the process of printing or delivery phase (logo or digital design). All requested formats of the approved design are then emailed or posted to the client download area for the Clients use.

2.) COPYRIGHT / TRADEMARKS

The Client unconditionally guarantees that any element of text or graphics furnished to Call Graphics Inc. makes every effort to produce original artwork. If, however, we create artwork for you which accidentally infringes on any existing trademarked artwork, Call Graphics Inc. holds no liability and is limited only to a refund of the paid amount. Call Graphics Inc. will do no research checking on the legal availability of the name we are creating designs for. It is the Client's responsibility to ensure that the name of their product, company or service is not already in use, and it is the Client's sole responsibility to secure a service mark or trademark to protect the rights to any name or image. Call Graphics Inc. and it's employees will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

Copyright laws permit ownership of final product and design to belong to the designer, Call Graphics Inc. unless otherwise agreed upon. The client is restricted from editing designs completed by Call Graphics Inc and use of the design and file is limited to that originally intended. The exception being FINAL logo design. Concepts are also the ownership of Call Graphics Inc, regardless of design type.

3.) DESIGN SERVICE

Before we provide your first concept design, make sure you provide us all the information for your design (photo sample, images, texts, etc.)

When you order a design service with us, we are happy to provide you a proof design. Once you receive the first proof design concept for your order you will have the option (if needed) to do a Live Stream Proof Design. If you don't need the live stream proof design then you will receive a second proof design with your changes.

Live Stream Proof Design is a completely free online service, only for Call Graphics Customers in real time. This will help you design your order with one of our designers in order to speed up the proof design process. You can change colors, text, or guide your designer to make sure you are happy with your design. Make sure you have a computer with internet connection in order to experience this service. Keep in mind design service can change the production time for your printing order.

After you have experienced the Live Stream Proof Service you will receive the final proof design (proof design 3) in order to finalize your order. Make sure you approve it in order to complete the production process. After you approve the design no changes can be made!

If you need to make more changes after the first concept, second concept, and live stream proof design, you will have to contact us to purchase another 3 proof reviews for $35.00 with the same concept. If it is a completely different concept you will be charged $35 for a single design or $55.00 for a double sided design. Prices may vary depending on product or situations.

All concepts furnished to the client are for client review and comment purposes only. Call Graphics Inc. retains exclusive copyright and ownership of all design and draft materials. Open files or any type of format created by Call Graphics cannot be released to the customers, unless customer pays the full prices of the open project designed required by Call Graphics Inc.

With every order from Design Service product wil come with 3 proof design from
"Design Service" on Call Graphics, Inc. website are exclusive prices with the print promotional products, if the customer wants to buy the original open file, or need the original file for re-printing production, the prices of the product will be establish by Call Graphics Inc.

4.) PROOF DESIGN

All proof design from "design servirce" in the website come with 3 changes from the first design we provide to the customers, make sure you send us all the information that we need to create your concept design for reproduction printing or any type of project, after 3 proof design it will be charge of $35.00.

You will receive a proof design in the next 24-36 hours after we have received your payment. If the customer provides the artwork files should be in either one of these formats: EPS (Outlined), AI, PDF, PSD, JPG (150-300 PDI) to send us files.

Cut off Time for Design Service 12:00 pm eastern time.

If the customer signs or approves the proof design online, the customer is 100% responsible for spelling words, address, phone numbers, etc, or any details on the order.

4.) INSTALLATION PROCESS

Time and day for your installation usually take from 2-4 business days after the customer approves the proof design. (This option is only available for customers in Miami-Dade and Broward County). Some orders can take less time or more time depending on the production. If we have provided a day to the customer for installation and the customer agrees, the installation will be a booked for that specific day and time.If the customer decides to change the installation day, we need 48 hours of anticipation, otherwise, a fee of $75.00 will be applied to the final bill.

5.) DRAFT CONCEPT POLICIES AND COPYRIGHT

All draft concepts previewed by the client are for client review and comment purposes only. Call Graphics Inc. reserves the right to utilize and/or reproduce any image, logo or illustration created by Call Graphics Inc. in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work. The client is granted unlimited royalty-free use of the image upon full payment of all fees. Call Graphics Inc. retains the rights to concepts, comprehensives and all artwork involved in the design process prior to the final artwork, and is granted the right to use these logos in promotional and advertising and marketing materials.

6.) PRINTING TAG

The Call Graphics.com tag is a discreet mark that we add to your final artwork on the edge of the printed piece. Actual dimensions are 0.66w inches x 0.16h inches. Tagging your orders is the only reason we have been able to maintain such incredibly low prices in today's challenging environment. We do understand that in some instances a customer feels more comfortable removing this tag. We give you the option of removing our tag for a product dependent nominal fee. If you are not clear on our tag options please contact us at 305.336.6693 so that a customer service representative can provide you with further information.

7.) REVISIONS AND AUTHOR ALTERATIONS

Revisions may be discussed verbally, however no work will be process for printing or any type of production until the Client submits their revisions in writing by approve the design with a confirmation by email. The Client understands that revision work, along with requests for project additions or author alterations, will incur the same hourly billable as noted in the project quotation. Revision work is not done free of charge unless otherwise arranged, in writing or in the package agreed to in advance. If a base package is agreed upon, however the revisions and requests exceed this package parameters, the next Client will be notified in advance.

The quotation assumes a reasonable average number of revisions per design item as outlined in the design package, but on very rare occasion a project arises in which the Client requests an unusually large number of drafts or revisions. Any and all revisions will still incur the hourly rate as noted on the project quotation, and the Client confirms that any revisions or additions they request will incur this cost.

8.) PRINTING, DELIVERY AND THIRD PARTY INVOLVEMENT

Call Graphics Inc can and may provide information to the Client about print solutions that compliment the projects needs to the best knowledge of the designer. Call Graphics Inc, is not responsible for price discrepancies advertised by third party companies. This includes product specifications, rush order and special order pricing, and delivery costs associated.

Call Graphics Inc. is not responsible for a third company’s failure to deliver in the parameters set out by said company. This includes delivery time; product availability; print error; damage incurred due to shipping; and other unforeseen issues.

All concerns can and will be expressed by the designer to the third company association, but are not responsible and take no fault for failure to deliver on consented parameters. Payment must be made for said project and may not be withheld because of printer error.

9.) PAYMENT POLICIES

Graphic Design is a professional service, not a restockable product or commodity - customers are billed for the time and expertise of our graphic designers, art/creative directors and project managers. In accordance with industry standards, Call Graphics Inc. charges for design services by the hour or promotion price o the product (unless a flat fee has been negotiated in writing) and does not offer refunds under any circumstance (except in the case of copyright infringement as noted above).

Call Graphics Inc does NOT engage in speculative work and will not honor any requests for same. We have provided an extensive public portfolio, making it easy for potential clients to judge whether the style and quality of design offered by Call Graphics Inc. is a good fit for their organization.

All quotations given are estimates only, unless otherwise negotiated and noted in writing on your quotation. Final invoices will reflect actual hours worked on your project which may or may not differ from your quotation. The final invoice will not exceed the quoted amount by a margin of over 25% without prior notification and written authorization by the client.

Full payment deposit will be required for all new projects in CallGraphics Inc. in some cases can negotiated with the 50% or 75% depend on the customers needs.

Preferred clients requiring long term and ongoing design work will be placed on a monthly billing cycle, which will allow said client to skip the quotation/deposit phase.

Deposits and payments may be made in a number of ways:
- Cash
- Company or Certified Check
- Online Payment ( We accept mayor credit cards )

All invoices are payable on receipt, net 14 days. If the client is sending payment through the mail, we will accept a tracking number as notice of payment.

10.) CHANGES OR CANCELLATION ORDER

If customer decides to change the design last minute a fee of $35.00 will be applied to the order. If the proof design has been approved by customer no changes can be made.

If the customer decides to cancel the order last minute (before 24 hours) 50% deposit is is a non-refundable.

11.) INACTIVE STATUS

If there has been no activity initiated by the client on a contract in 30 days, but the client has been responsive to status requests by the project manager, said contract will be classified as “inactive”. Inactive contracts are invoiced periodically throughout the fiscal year, to ensure all parties are able to keep their records up-to-date. Please note that an inactive classification has no adverse effect on your account, provided all invoices are paid on time. If your project is incomplete and you have received an inactive project invoice, please rest assured that you are being invoiced only for work actually completed to date, and that you are welcome to re-open the project at any time. Upon payment of your invoice, you will have rights to request delivery of any design files (complete, or otherwise). Any credits (hourly or otherwise) granted to the client's account are valid and redeemable at any time pending Creative Type's availability, until a period of six months has passed, at which point all credits are considered null and expired.

12.) DELINQUENT STATUS

After 30 days, a late payment charge of 25% per month is applied to all delinquent accounts, without exception and retroactive to the date of invoice. If the account remains in default after 60 days, or if the customer's payment is charged back to us by way of credit card fraud, check fraud or other crime, we will issue one final notice before turning the account over to a third-party collections agency. Late fees will continue to accrue on your account, and you will be responsible for all costs incurred for placing you in collections. Refusing to pay your bill is theft, and we take it very seriously. If collection efforts are unsuccessful, we will engage the client in litigation to collect the debt, and all copyright will revert to Creative Type. The client will have no rights to use the materials in any way, shape or form, and legal action will be taken to enforce this policy.

13.) ABANDONED STATUS

If a client should abandon a project or contract after work has commenced, an invoice shall be issued for the full quoted amount, regardless of project status on abandonment. Abandoned contracts in cases where the client is non responsive are also subject to an accelerated collections policy, and will be submitted to a third-party collections agency if not paid or addressed within 30 days.

14.) CALL GRAPHICS WEBSITE

Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of Call Graphics Inc, All rights reserved. All other images are the copyright and/or trademark of the respective owners.

The information presented on the Call Graphics, Inc, website is copyrighted to Call Graphics, Inc. This copyright does not supersede any copyrights that may exist in the logos, artwork and designs presented. These works are copyright and/or trademarked by the respective owners.

Designs, original art and clip art presented by Call Graphics Inc. are for the use of the authorized client. All art, images, designs, and material are copyright of Call Graphics Inc and may not be resold, added to clip art collections or any other unauthorized form of distribution or reproduction without the express written permission of Call Graphics Inc. and the images contained within.

Visitors are permitted, and encouraged to link to this site. You are welcome to link to any page or section of the Call Graphics Inc. website.

15.) PRIVACY POLICY

We respect and are committed to protecting your privacy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

16.) YOUR CONSENT TO THIS AGREEMENT

By using the Call Graphics Inc. website and/or engaging in business with Call Graphics Inc. you consent to the terms specified above. We reserve the right to modify this policy. If we do change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Call Graphics Inc. reserves the right to amend these terms at any time. Should it happen that a client's own terms and conditions conflict with any of the same set out on this page, this document shall be considered to be the authoritative one, unless a separate contract has been signed by the client and by an authorized agent of Call Graphics Inc.